Privacy policy

Privacy Policy

 

Terms & Conditions

Last Updated: June 1st2026

Welcome to Estuary to Sea. By using this website or placing an order, you agree to the terms below. We’ve written these terms in a straightforward way so they are easy to understand, while still protecting both you and our business.

If you have any questions, please contact us at estuarytosea@outlook.com

 

1. About Us

Estuary to Sea is a jewellery business based in the UK.

Contact Details:
Email: estuarytosea@outlook.com
Website: [Insert Website URL]

 

2. Our Jewellery

All of our pieces are handmade, meaning slight variations may occur in:

  • colour,
  • texture,
  • finish,
  • stone appearance,
  • or size.

These small differences are part of the beauty and uniqueness of handmade jewellery and are not considered faults.

We do our best to photograph products accurately, but colours may appear slightly different depending on your screen or device.

 

3. Pricing and Payment

All prices are shown in GBP (£).

Due to the highly volatile nature of global gold and silver markets, the

prices of our precious metal jewellery are subject to change, but any changes will not affect orders already placed.

Payment must be made in full before your order is sent.

We accept payment through:

  • Shopify
  • Apple Pay and Google Pay
  • PayPal

If there is a problem processing payment, we may cancel the order and contact you.

 

4. Placing an Order

Once you place an order, you will receive an email confirmation.

In rare cases, we may need to cancel an order — for example if:

  • an item is out of stock,
  • there is a pricing error,
  • or we cannot process payment.

If this happens, we will refund any payment made.

 

5. Shipping and Delivery

For items that are ready to ship we will aim to dispatch orders within 2-3 days. Items that are not in stock and those that are made to the customer’s specifications will be 2-3 weeks.

Delivery times are estimates and can occasionally be delayed due to postal services, customs, strikes, or other circumstances outside our control.

Once your parcel has been delivered, responsibility for the item passes to you.

 

6. Returns and Exchanges

Please see our separate Returns Policy for full details.

For hygiene reasons, earrings may not be returnable unless faulty.

Custom or personalised items are usually non-returnable unless they arrive damaged or faulty.

 

7. Jewellery Care

To help your jewellery last as long as possible, we recommend:

  • avoiding water, perfume, lotions, and chemicals,
  • removing jewellery before swimming, sleeping, or exercising,
  • and storing pieces in a dry place.

Natural tarnishing, general wear-and-tear, accidental damage, or damage caused by improper care are not considered faults.

 

8. Allergies and Materials

We try to clearly describe all materials used in our jewellery.

However, some people may still experience skin sensitivities or allergic reactions to certain metals. Customers are responsible for checking product descriptions before purchasing.

[Insert Business Name] cannot be held responsible for allergic reactions unless required by law.

 

9. Photography, Designs & Copyright

All jewellery designs, photographs, branding, and website content belong to Estuary to Sea unless otherwise credited.

Please do not copy, reproduce, or use our images or designs without written permission.

Photography Credits

Photography by:

  • Tor Harrison @tor_harrison

Model Credits

Models:

  • Jessica Bishop @jessica.joyce.b

Jewellery Designs

Designs by:

  • Kim Lloyd @estuarytosea

 

10. Privacy & How We Store Your Data

When you place an order or contact us, we may collect personal information such as:

  • your name,
  • address,
  • email address,
  • phone number,
  • and payment information.

We only collect information necessary to:

  • process and deliver your order,
  • communicate with you,
  • provide customer service,
  • and meet legal or tax obligations.

 

Your information is stored securely and only kept for as long as necessary for business, legal, or accounting purposes.

We do not sell or share your personal data with third parties for marketing purposes.

Payment details are processed securely through trusted payment providers and we do not store full card details ourselves.

We may use trusted third-party services for:

  • payment processing,
  • website hosting,
  • email communication,
  • and delivery services.

These providers only receive the information needed to perform their services.

You have the right to request access to the personal information we hold about you, or ask for it to be corrected or deleted where legally permitted.

For any privacy-related questions, please contact:
estuarytosea@outlook.com

 

11. Limitation of Liability

We will always do our best to provide accurate information and high-quality products.

However, to the fullest extent allowed by law, Estuary to Sea is not responsible for:

  • indirect losses,
  • loss of profits,
  • delays outside our control,
  • or damage caused by misuse of our products.

Nothing in these terms excludes rights you are entitled to under UK consumer law.

 

12. Changes to These Terms

We may update these Terms & Conditions occasionally.

The latest version will always be posted on this website.

 

13. Governing Law

These Terms are governed by the laws of England and Wales.

 

14. Contact Us

If you have any questions, please contact:

Kim Lloyd Estuary to Sea
estuarytosea@outlook.com