Refund policy

Returns & Refunds

I hope you love your jewellery, but if something isn’t quite right, I’m here to help.

Your right to cancel (UK customers)

Under UK law, you have the right to cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to return the item.

To receive a full refund:

· Items must be returned in their original condition

· You may handle and inspect the item, but it must not be worn or damaged

 

Returns

I offer a 30-day return window from the date you receive your order.

To be eligible:

· Items must be in the same condition you received them

· Returned in the original packaging where possible Please email me at estuarytosea@outlook.com with your order number to arrange a return.

You are responsible for return postage costs, unless the item is faulty or incorrect. I recommend using a tracked service.

 

Non-returnable items

I cannot accept returns for:

· Earrings, for hygiene reasons

· Custom or personalised pieces, unless they are faulty

All rings are made to order to be size inclusive, so please ensure your sizing is correct before ordering. I’m happy to help with sizing if needed.

 

Refunds

Once I receive your return, I will process your refund within 14 days.

Refunds will be made to your original payment method and will include the original standard delivery cost (where applicable).

 

Faulty or incorrect items

If your item arrives damaged, faulty, or incorrect, please contact me as soon as possible (ideally within 48 hours) with a photo.

You are entitled to:

· A repair, replacement, or full refund

Return postage costs will be covered in these cases.

 

Delivery issues

All orders are sent via Royal Mail Standard UK delivery (Tracked 48) – or Express delivery which is tracked and insured. If your parcel has not arrived, please contact me and I will investigate with Royal Mail. I will ensure that any lost parcels are resolved in line with UK consumer law.

 

Exchanges & repairs

Ready-to-ship items can be exchanged within 30 days, but you will need to cover:

· The cost of returning the item

· The cost of sending the new item

If returning an item for a refund, exchange, or repair, please include a note with:

· Your full name

· Order number

· Return address

· Email address

 

If you have any questions at all, please do email me at estuarytosea@outlook.com — I’m always happy to help.